Privacy Policy

Guest at Home respects the privacy of the users of its website and of its clients, undertaking to protect their personal data and to ensure compliance with the applicable data protection legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 – General Data Protection Regulation (GDPR).

1. Identification of the Data Controller

Company: Guest at Home
Registered office: Rua Padre António Porto, 14, 1.º B, 4460-282 Senhora da Hora, Portugal
Email: geral@guestathome.pt
Contact: 966 018 412
Corporate Tax Number (NIPC): 204 297 516

2. Personal Data Collected

Guest at Home may collect only the personal data strictly necessary for the provision of its services and the operation of the website.

2.1. Identification and Contact Data

Identification and contact data necessary for communication with clients or potential clients may be collected. This data may include the name, email address, telephone number, as well as any information provided by the user through the contact form or in quotation requests.

2.2. Service-Related Data

When a user requests a service from Guest at Home, information related to the intended service may be collected, namely data necessary for the organisation of the at-home dining experience. This information may include the number of guests, dietary preferences, restrictions or allergies, type of event, service location, desired date and time, as well as other information relevant to the provision of the at-home chef service.

2.3. Billing Data

Where applicable, data necessary for billing purposes and compliance with legal obligations may be collected. This data may include the name or company name, tax identification number (NIF), billing address and other legally required payment information.

2.4. Data Collected Automatically on the Website

During browsing on the website, certain technical information may be collected automatically, such as the IP address, type of device used, operating system, browser used, pages visited, as well as the date and time of access. Cookies or similar technologies may also be used.

The collection of this data helps to ensure the correct operation of the website, improve the user's browsing experience, strengthen platform security and optimise the services provided.

3. Purposes of Processing

The personal data collected may be processed for the following purposes:

3.1. Provision of Services

Organisation and provision of at-home chef services;
Preparation of personalised dining experiences;
Management of bookings and requests made through the website or contact form.

3.2. Compliance with Legal Obligations

Compliance with tax and accounting obligations;
Issuance of invoices or equivalent documents;
Compliance with legal obligations towards competent authorities.

3.3. Legitimate Interest

Management and improvement of the quality of the services provided;
Prevention of fraud or misuse of the platform;
Management of contact requests, complaints or support;
Defence of rights in any legal proceedings.

3.4. Marketing and Communication

Subject to the data subject's consent, Guest at Home may use the email address (geral@guestathome.pt) to:

send information about new services and dining experiences;
send communications related to events, special menus or promotional campaigns;
send informative content, news or offers from Guest at Home.

The data subject may withdraw their consent at any time.

4. Data Retention

Personal data is kept only for the period necessary to fulfil the purposes for which it was collected.

Type of Data	Retention Period
Contractual and billing data	10 years (tax obligations)
Marketing data	Until consent is withdrawn
Contact data without a contractual relationship	2 years
Data related to legal proceedings	Until the final court decision

After the applicable period ends, the data will be deleted or anonymised.

5. Data Sharing with Third Parties

Guest at Home may share personal data only when necessary for the provision of its services or for compliance with legal obligations. Where applicable, data may be shared with:

technology or website hosting service providers;
entities responsible for billing or accounting services;
public authorities or competent entities, when required by law.

All subcontractors are bound by contractual obligations of confidentiality and data protection.

6. Rights of the Data Subject

Under the GDPR, the data subject may exercise the following rights:

Right of access: allows the data subject to know whether their data is being processed and to obtain a copy of it, as well as information about the purpose of processing, retention periods and any recipients.
Right to rectification: allows the correction of personal data that is inaccurate, incomplete or out of date.
Right to erasure ("right to be forgotten"): allows the deletion of data to be requested when it is no longer necessary or when consent is withdrawn, except for legal retention obligations.
Right to restriction of processing: allows the processing of data to be temporarily suspended, keeping it only in storage while its accuracy or lawfulness is verified.
Right to object: allows objection to the processing of data on particular grounds, especially when used for direct marketing or legitimate interests.
Right to portability: allows the data subject to receive their data in a structured, machine-readable format in order to transmit it to another entity.

Requests must be made in writing to the email: geral@guestathome.pt

7. Data Security

Guest at Home adopts appropriate technical and organisational measures to protect personal data against:

unauthorised access;
loss or destruction;
improper alteration;
unauthorised disclosure.

These measures include access control, protection of IT systems and the use of appropriate security technologies.

8. Complaints

If you consider that the processing of your personal data violates the GDPR or the applicable legislation, you may lodge a complaint with the competent supervisory authority:

National Data Protection Commission (CNPD)
Website: www.cnpd.pt

9. Changes to the Privacy Policy

Guest at Home reserves the right to update or modify this Privacy Policy whenever necessary to ensure legal compliance or to reflect changes in the services provided. The most recent version of this policy will always be available on the website.

Last updated: 17 July 2026.